Support

At Ideal Heating, we are committed towards delivering the highest levels of customer service. With over a century of experience in the heating industry, we know how important confidence and trust is to our customers.

You can be confident to know that you're partnering with a British manufacturer that's supported by a dedicated national service team, delivering help and advice to you and your customers throughout the year.

Our rigorous research and development procedures and manufacturing quality control checks, ensures that all of our products are produced to the highest standards; delivering total comfort and peace of mind.

The call centre team, based in Hull, East Yorkshire, is comprehensively trained to provide tailored advice. All calls will be answered by trained members of staff who will take ownership of the call. All of our trained staff are on-hand to assist with enquiries or help diagnose and resolve faults over the telephone. Should that not be possible, we will arrange an appointment for one of our engineers, who are fully trained to exacting standards and are all Gas Safe registered.